Service
Technical support and troubleshooting
Remote technical support for businesses that need help with websites, APIs, payments, integrations and deployments—without claiming 24/7 coverage.
The problem
Not every business has an in-house specialist for every incident. Issues pile up across websites, webhooks, databases and deployments.
Who it is for
- • SMEs without a full-time technical team
- • Teams hitting payment, webhook or API failures
- • Operators needing deployment, configuration or performance help
What is included
- • Website and API troubleshooting
- • Payment gateway problem investigation
- • Integration and webhook failure analysis
- • Database and reporting issue support
- • Deployment and configuration assistance
- • Performance investigation within agreed scope
- • Technical reviews and implementation guidance
Deliverables
- • Investigation findings for the agreed issue
- • Recommended fixes or next steps
- • Optional implementation of agreed remediation
How it works
- Step 1
Capture symptoms, timelines and affected systems
- Step 2
Investigate within the agreed scope and business hours
- Step 3
Report findings and estimate any further work
Further steps in a typical engagement: Implement fixes only when separately agreed
Indicative support pricing
From €99.00
Monthly Technical Support packages and one-off investigations are available. Scope, business-hour availability and response expectations are confirmed in writing. Not unlimited and not 24/7.
- • Indicative unless confirmed as a fixed quote.
- • VAT treatment is confirmed in your quote (shop prices follow site tax settings).
- • Third-party gateway, API or software fees are not included unless stated.
- • Ongoing support is only included when a support package is agreed.
FAQ
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Ready to discuss this service?
Share your systems and constraints. You will get a scoped reply—not a pressure pitch.